We take it as a matter of pride and responsibility to only sell items that we can guarantee to be authentic with our 100% authentic guarantee. We verify based on decades of experience with these designers, not just receipts and hearsay. We have a network of authenticators, in addition to Ann who is sought after for her deep knowledge and experience. If an item doesn't pass inspections with flying colors, we won't offer it for sale. In fact, items determined by our experts to not be authentic will be charged an authentication fee ($150 for each Hermès Birkin or Kelly bag; $75 each for any other bag in question), plus an additional fee for return shipping. We do all of this to protect our fabulous customers, so you can have a fun and secure shopping experience!